Customer Service & Sales Development

We are living in an every changing environment, organisations can’t stand still - a strong customer service culture begins with a positive commitment to change from the CEO and top management. Without this commitment no customer service initiatives will be successful or have long term positive effect on the bottom-line.

Customer service & sales development

Your organisation must create an adaptive environment which encourages its people to take total responsibility for creating the change through a customer service initiative. Providing we can gain that commitment from the organisation we work with we then can guarantee that the initiative will be successful.

Our five learning principles

Every learning event delivered by Engage is designed around 5 principles, aimed to provide the delegate with a learning experience that is:
Tailor Made
1. Tailor Made

Delegates will be able to make a direct link between the learning event content and their work environment and immediate find opportunities to apply their learning.

Experiential
2. Experiential

Using the latest accelerated learning techniques, delegates will learn by doing and actively practate in the learning event that will be 70% experiential.

Engaging
3. Engaging

Delegates will experience a motivational learning environment.

Challenging
4. Challenging

Delegates will be challenged, helping them to take the leap and try different apraoches.

Measurable
5. Measurable

A journey that builds sustainable results for the delegage and the organisation.

Engage is here to analyse your leadership and management competency requirements to design a bespoke leadership journey that will build capacity across the organisation.

Find out how an Engage Leadership Journey can be accredited to the UK Institute of leadership & Management qualifications.

ILM - Institute of Leadership & Management